Effective Date: November 21st, 2024

Last Updated: November 21st, 2024

Close The Loop Group USA, Inc. (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our customers. This Privacy Policy outlines how we collect, use, and safeguard your information. By using our website and services, you consent to the practices described below.

1. Information We Collect

We collect the following types of personal information when you interact with our website:

  • Personal Information: Includes your name, email address, phone number, and delivery address(es).
  • Cookies and Analytics: We collect data via cookies, analytics tools, and third-party tracking to improve your experience and understand website usage.
  • Marketing Data: For marketing purposes, we collect your email address and name to send you updates and promotions.

2. How We Use Your Information

We use the information collected from you for the following purposes:

  • Order Processing: To process and fulfill your orders, including payment and delivery.
  • Customer Support: To assist with inquiries, issues, and account management.
  • Marketing Communications: With your consent, we use your email and name to send promotional emails and updates. You may opt-out of these communications at any time.

3. Sharing Your Information with Third Parties

We share your information only as necessary with trusted third parties to facilitate our services:

  • Payment Processing: We share data with PayPal to securely process payments.
  • Tax Calculation: TaxJar is used to accurately calculate any applicable taxes.

These third parties are required to maintain the confidentiality and security of your information.

4. Data Security

We implement strict security measures to protect your data, including:

  • SSL Encryption: All data transmissions are encrypted using Secure Socket Layer (SSL) technology.
  • PCI Compliance: Our payment processing methods adhere to PCI standards to ensure secure transactions.
  • Server Firewall: Our servers are protected by a firewall to prevent unauthorized access.

5. Data Retention

We retain your personal data indefinitely or until you request deletion. If you wish to delete your information, you can request this by contacting us through your account dashboard or by reaching out to customer support.

6. Your Rights

  • Access, Modify, or Delete Data: You have the right to access, update, or delete your data at any time via your account dashboard or by contacting customer support.
  • Opt-Out of Marketing: You may opt out of receiving marketing emails by following the unsubscribe link provided in each email or by updating your preferences in your account settings.

7. International Data Transfers

Currently, we do not serve customers outside of the United States, and thus, no data is transferred internationally.

Contact Us

If you have any questions about this Privacy Policy or your data, please contact us using our contact us form.