Effective Date: November 21st, 2024

Last Updated: November 21st, 2024

At GamerGearOutlet, operated by Close The Loop Group USA, Inc., we aim to make your shopping experience as seamless as possible. This Shipping and Returns Policy outlines the details regarding order processing, delivery, and returns.

1. Shipping

  • Carriers and Delivery Times: We ship all orders via FedEx. Estimated delivery times are 3–7 business days, depending on your location.
  • International Shipping: We currently do not offer international shipping.
  • Tracking Information: All shipments include tracking information, which will be provided once your order is dispatched.
  • Shipping Costs: Shipping is free for orders over $30. For orders below this amount, a shipping fee will apply.

2. Handling & Processing

  • Order Processing Time: Orders are processed within 0–2 business days.
  • Shipping Restrictions: We do not ship to PO Boxes, APO addresses, or locations in Alaska and Hawaii.

3. Returns & Exchanges

We want you to be satisfied with your purchase. If you need to return or exchange an item, please review our return conditions:

  • Return Window: Returns are accepted within 30 days of delivery.
  • Eligible Returns: We accept returns for unopened items, defective products, or buyer’s remorse, provided items are in their original condition and include all components.
  • Return Shipping Costs: For returns due to buyer’s remorse, customers are responsible for return shipping fees.
  • Refunds and Exchanges: We offer exchanges and refunds for eligible returns.

4. Damaged or Lost Shipments

  • Lost or Damaged Packages: If a package is lost or damaged as confirmed by tracking information, the item will be eligible for a replacement (if available) or a refund.

5. Refund Process

  • Processing Time: Refunds are processed within up to 5 business days after we receive the returned item.
  • Restocking Fee: For remorse returns where the item has been opened, a 15% restocking fee will apply.

If you have any questions about this policy or require further assistance, please contact us using our Contact Us page.

GamerGearOutlet
Close The Loop Group USA, Inc.